Joseph Ezzat Zaher
Email: jozaher@gmail.com
Education
Bachelor of Commerce English Department 2000, Assiut University
Major: Business Administration
Work Experience
Sept. 2006 to date - Trainer in SATO (Services and Training Organization)
- Consultant Manager of Coffee
Chino Cafe Assiut
June 2005 - Aug. 2006 Management Trainer at VERGITECH - Training and Education
Nov. 2001 - June 2005 Assistant manager at Kentucky Fried Chicken (KFC) Assiut
Duties:
- Maximizing sales figures as per planned and analyze results.
- Reducing operation costs as per chain plan.
- Analyzing profit & loss accounts.
- Implementing of Local Store Marketing (LSM) plans.
- Performance evaluation for all team work.
- Team work orientation, training and development.
- Maintain the preventive management.
- Receiving and delivering cash to the bank.
- Handling customer complains and maintaining customer satisfaction.
- Maintain all products and items available for customers.
- Ensuring safety and security regulations.
January 2001 - Oct. 2001 Field Representative at MobiNil fair in Assiut (January 2001)
Training courses
attended
* Professional training on human relations, "How to be a superb trainer"
* Advanced Sales advantage course.
* Developing Champion (DC) program-management skills
* How We Work Together (HWWT).
* Customer Mania concepts.
* How to win friend and influence people -Dale Carnegie.
* Sales advantage course - Dale Carnegie.
* How to be a superb trainer -Dale Carnegie.
Training courses presented
* Team leading
* Leading change
* Performance audit
* Time Management
* Motivating people
* Problem solving
* How to be more effective manager
Computer and Language
Skills
* Arabic and English (written and spoken): fluent
* French: basic knowledge
* High computer literacy; especially PowerPoint / Word other applications
* Excellent knowledge of Internet
Personal Data
Date of
Birth: 7th September 1978
Marital
Status: Single
Nationality: Egyptian