6.8.7 Implementation

Once you have a clear idea of what you want to do and a plan for accomplishing it, you can take action. Implementation requires persistent attention. This means accounting for details and anticipating and over­coming obstacles. Set specific goals and reasonable deadlines, and gain the support of others for your solution is a series of problems and opportunities.

When General Mills Restaurants, a subsidiary, of General Mills, Inc., began a total quality management program for its Olive‑Garden chain, it paved the way for adaptation at all sites by providing a lengthy training and development program. In addition, success stories were chronicled and distributed on video tape to all restaurants.